FAQ – FREQUENTLY ASKED QUESTIONS

Are you looking for details regarding our products, delivery conditions or our services?
On FAQ page you'll find answers to most of your questions.

Order

why order fabrics online?

As a registered member of FABRIC HOUSE you can enjoy many benefits. Our Virtual Showroom is functional and time-saving and the sample service makes it possible to touch the fabrics before buying them. All in all it's the easiest and the most serious way to order high-quality fabrics.

what is the minimum order quantity for an order?

The minimum order quantity is 1 meter per article. In case you want to order samples first, click here.

All our fabrics are available for purchase by the meter; customers must reach a minimum order amount of 150,00€ to proceed to check out.

What is the minimum order amount?

The minimum order amount is €150,00.

What is the size of the samples?

Each fabric sample is 8x10 centimeters.

what kind of information will i receive together with the fabric samples?

With your samples you'll receive information about composition, width, weight, price and availability.

What information is on the order confirmation?

Every ordered item is listed and has its own description, quantity measure, price per meter and amount. At the end you can find the total amount of your order less discounts.

How many fabric samples can I order?

You can order up to 50 samples.

Can I reorder fabrics?

Of course you can reorder any fabric, as long as it's not sold out.

Where can I find the order information?

Placing an order you'll receive an order confirmation with the articles´ details by email.

Payments

What are the payment options?

You can pay with credit card or via Paypal.

Will I receive a confirmation of receipt of payment?

Yes, you will receive the final invoice after the shipment of the order within 2 days from the payment receipt.

Delivery

How can I track my shipment?

We usually ship the orders with DHL. Therefore, it is possible to track shipments using the tracking number. Once your order has left our warehouse, you will receive a tracking number via email. You can check the status of your shipment, using the DHL website. Click here to go to DHL shipment tracking and under "track shipment" type in your shipment number.

How will my order be shipped?

Please click here.

Can fabric house deliver to po boxes?

Unfortunately, it is not possible for FABRIC HOUSE to deliver samplings and orders to PO boxes.

Is it possible for the delivery adress and the billing adress to be different?

Yes, this is possible. In this case please indicate the delivery address during checkout or while placing your order. Please note that this may possibly have an influence on the VAT calculation result. For further information please contact our customer service.

To which countries are orders deliverd?

Our delivery is worldwide.

How long does it take for the shipment of the samples?

Samples are always shipped with an express service and are delivered within a few days.

Do the prices of the items already include the shipping costs?

Our prices are ex-works but we sometimes offer some promotion on shipments.

User Account

I cannot log in

Please contact our Customer Service so that we can help you to solve the technical mistake. To isolate the problem please be ready to provide us with information regarding the browser and version you are using (e.g. Internet Explorer 10).

My password does not work.

You have 30 days to send the goods back to our headquarters (only entire rolls) just for orders placed within the EU; please contact our Customer Care Department to notify that you are sending back your fabrics. "Cut to measure" rolls cannot be returned. Please keep in mind that the shipping charges as well as any possible duties, taxes and other additional costs are the customers’ responsibility. Please note that if a free or flat rate delivery service, any promo or special condition applied to you was used in the delivery, the original shipping costs will also be charged in case of return. After the items have arrived in our headquarters, you will receive a credit memo. The buyer undertakes to return the fabrics intact, on rolls and not folded.

Can I only order through the virtual showroom?

We recommend that you order using our virtual showroom, since this service is available 24/7. Nevertheless, you can also order via email, phone or visit our showrooms and purchase on site.

General

Are there discounts and promotions?

Yes, sometimes we offer discounts and promotions. Keep in touch with us!

When will the next Fabric Days, events, and fairs take place?

Click here to get to an overview of our Fabric Days, Events and fairs.

Is there a showroom or a representative of fabric house in my country?

Our showrooms are located in Prato, Munich, Dusseldorf and London. For more information about our showrooms click here.

Where are the headquarters/warehouse of fabric house?

Our headquarter is located in Prato, Italy. For more information about the address and our contact details click here.

Products

Is it possible to find the same item in a different variation?

Mostly our items are only available in one colour variation. If there's another colour you can find it on our product detail page.

How can I find the right product among 10,000 different articles?

You can use our very detailed filter criteria. That makes it easier for you to find the right fabrics. You can combine them in infinite ways.

Is it possible to obtain information on how to wash and take care of the articles?

Unfortunately, due to the structure of our procurement and the fact that we do not have our own production, we can not offer this service.

How many and what kind of articles does fabric house offer?

We are specialised in high-quality fashion fabrics for outer garments. Our collection consists of more than 10.000 different articles in all variations, weights and compositions. When you click on one of our fabrics you can see the available amount. In case a fabric is out of stock it is marked as "sold out".

I have a question about a specific item.

In this case please email our Customer Service. We are glad to help you!